Terms and Conditions

Terms and conditions

Use of The Swallow Theatre Box Office

Your use of this website is subject to the following conditions and you should not use this website unless you accept these conditions:

1. The information contained in this website has been prepared solely for the purpose of providing information about performances and making online bookings for these performances.

2. By accessing this site you will be assuming all risks associated with the use of this site, including risk of your computer, software or data being damaged by any virus which might be transmitted or activated via Swallow Theatre box office site or your access to it.

3. You will only use this website for personal private use.

Conditions of sale

Tickets cannot be exchanged or money refunded except in the event of the event being cancelled. Friends of The Swallow Theatre may ask us to resell their tickets once the performance is fully booked (administration fee applies). The Swallow Theatre cannot refund its value to you under any circumstances, other than those specified.

All rights are reserved by The Swallow Theatre to refuse admission.

The Swallow Theatre reserves the right to alter the advertised programme but will only do so in unforeseen circumstances.

Latecomers will only be admitted when and if there is a suitable break in the performance. Please note that some production companies do not allow any late admittance.

The use of photographic/video equipment is prohibited.

Data Protection

Under the Data Protection Act and the Privacy Act, we have a legal duty to protect any information we collect from you.

Personal data you give will be used exclusively for providing you with the information or service that you have requested. Once you have booked tickets with The Swallow Theatre box office your details will be held on our database. From time to time we may send you information about The Swallow Theatre and its programme of events. If you do not wish to receive this information, please tell us by sending an email to info@swallowtheatre.co.uk. Please see the privacy policy for details of the organisations that your data is shared with in order to process your ticket purchase.


The Swallow Theatre is operated by Mountain Sky Limited, trading as The Swallow Theatre. Registered in England & Wales, company number 09842658, registered office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ.

Privacy Notice

The Swallow Theatre and The Little Box Office respects the rights of its customers and their personal details, and is in full agreement with the principles outlined in the Data Protection Act and the Privacy Act. In the interest of honesty and transparency, we sincerely hope that this privacy notice is clear, concise and informative.

1) What information do we gather?

The only mandatory information we ask for is that which is needed to complete the ticket sale at the bare minimum, requiring that you provide us only with your full name an e-mail address and the postcode for any card that is being used to make a ticket purchase.

Payment is handled separately, and securely, through Braintree Payments, so those details are never gathered by us and we never have access to them.

2) How do we process this information, and for what purpose?

At present, we require these personal details for a number of reasons.

We need your full name and e-mail address so we may be able to send you tickets electronically, so we can re-issue you tickets and possibly offer refunds if necessary, and we also require this information for our own record keeping, as well. We may also use these details to send you promotional material about other related services or products, unless you opt out.

3) Who will we share this information with?

We do not share the information we collect with any third party apart from The Little Box Office, who host the site and hold this information for us, and Braintree Payments who handle our card payments. They are also subject to the Data Protection Act and the Privacy Act in the same manner we are. Where we are selling tickets on behalf of another organisation (which will be stated in the event information) your details may be passed to them.

4) How do we protect your information?

We follow the Information Commissioner’s Office’s recommendations for our own data security.

Braintree Payments use their own security measures to keep your personal banking details safe, including safeguards such as firewalls and data encryption. Please see their privacy policy for more information.

5) What rights do you have to access, change or remove your information?

Among others, you have the right to a copy of the information we’ve collected off you. Additionally, you are entitled to have inaccurate personal data rectified or destroyed. In fact, we welcome any amendments you may suggest, as it is also our obligation to keep any data we collect as accurate as reasonably possible.